To activate the customizer on Soledad follow the steps and the images.
Step #1. First Go to appearance/theme file editor. look for functions.php
then search for the word customizer and below you will see this:
if ( penci_loads_cm() ) {
include( trailingslashit( get_template_directory() ). 'inc/customizer/framework/bootstrap.php' );
} else {
penci_show_cs_notice();
}
Step #2. Replace it with this:
include( trailingslashit( get_template_directory() ). 'inc/customizer/framework/bootstrap.php' );
And now you will get all the features working hope that have worked for those with the same problem.